1) Full Refund:
We offer a full refund within 48 hours of the purchase.
Refund Conditions:
Full refunds are applicable if the user has not started more than 1 mock interview or if the user faces technical issues that couldn't be resolved within the initial 48-hour period.
2) Partial Refund After the Initial Period:
We offer partial refunds for requests within 7 days of purchase (50% of the purchase price).
Refund Conditions:
Partial refunds are available if the user has not started more than 1 mock interview or if the user faces technical issues that couldn't be resolved within the first 7 days.
3) No refunds will be issued after 7 days of the purchase.
Exception:
An exception is made for users facing technical issues that couldn't be resolved. In such cases, we are committed to finding a satisfactory resolution or offer a full refund.
Refund Process:
To request a refund, please contact our customer support team at contact@maukaeducation.com within the specified timeframes. In case of technical issues, please provide details about the issue faced along with relevant screenshots.
Communication and Transparency:
We prioritize open communication and transparency. Please review this policy before purchasing to understand the terms and conditions.